Shipping Policy

ORDER PROCESSING

• We at Galaxydth.com almost ship all orders within 24-48 hours after confirmation of your order.
• In some cases, your order may be delayed due to non-stock or bad weather conditions.
• Also if you ordered a heavy weighted product like a dish antenna or any other then we may take 3-5 days to dispatch the order for delivery.

SHIPPING METHODS & DELIVERY TIMES

Shipping Method :

• We send all orders via reputed courier partners (Delhivery, Xpressbees, etc). You can log on to www.galaxydth.com or give a call or whatsapp on +91-7303214900 and check the details of the shipment and courier partner details. Although we always send shipping notifications by email and whatsapp.
• You can track your order by tracking number on the courier partner website. You can track after 12-24 hours after placing an order.
• Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the courier may attempt maximum 3 attempts and if you don’t accept after three attempts than your order get returned by the courier company itself and we are not responsible for it.

We give special option for customer to hire their own courier service and pick their desired product from our warehouse.

Delivery Time:

• Usually, our all orders are delivered within 2-5 business days. But in some special locations, this time maybe 10-15 days due to the service area.
• If you have received the wrong or incorrect item from us then you have to inform us within 24-48 hours for complaint booking by call, whatsaap or by email with all the recorded proofs (Like – Unpacking video, Product Images etc).

By placing order on our website, you signify that you accept these shipping conditions. If you have any query related to these terms & conditions you can email us on support@galaxydth.com.