HOW IT WORKS
Frequently asked questions
We are always happy to help you. For any query/ suggestions/ feedback you can call our customer support number +91-7303214900 or mail us at firstname.lastname@example.org
For any changes in your order, call our customer care number +91-7303214900
Once the hardware is delivered or installed, you enter into an agreement with the respective DTH service provider, in which Galaxy RO & DTH is not a party. As a standard practice, across all DTH sales agent, no returns are permissible once the hardware is delivered or installed. You are advised to understand the terms and conditions of the respective DTH providers before installation of DTH.
All orders received during working hours are generally processed by us within 30 minutes. Delivery, installation and activation of service is then processed by respective DTH service provider. The same may take 6 to 24 hours depending upon service provider and the rush at that time.
Generally, there is 1 year warranty of Set Top Box provided directly by DTH service providers. However, you are advised to understand the terms and conditions of the respective DTH service providers beforehand.